We have anticipated many commonly-asked questions and have provided answers to them on this page and on our Questions Page. Please read these pages before calling us. If your question has not yet been addressed, you can check our Contact Page for our phone numbers.
You can reach us by calling us at 870-746-4324 Monday – Friday, 10:00am – 4:00pm central time.
We strongly encourage new customers to make a template of their head shape and send it to us with their hat order through the U.S. Post Office.
We want your hat to fit your head correctly the first time, and a template is the best way to accomplish this. It is especially important that we receive a template if you have a hard-to-fit head shape, a large size, or you just want to be sure you’ll get a good fit. Only one template is necessary – we will keep your head shape on file in case you want to order another hat.
DO NOT make the template out of a cardboard box with heavy cardboard. We will not be able to accept it. The template must be made out of a light cardboard such as a file folder so that it will fold easily.
Once we have recieved your order, we will send you an acknowledgement by postcard. If there is a problem with your order, we will get in touch with you.
How to Make a Template
Measure around your head just above the eyebrows and above the ears, at the location where you would be comfortable with the hat’s sweatband being placed. See the photo below left for an idea of how this is done. Here Bob is being measured, and as you can see he is 22 3/4 inches in circumference.
The above middle and right photos show a template in the process of being prepared. First, take a piece of cardboard such as a file folder and cut an oval somewhat smaller than your head. Then continue to cut out the oval until the template fits where you are comfortable wearing your hat. The template should not fit too tight (it should not dip front or back because it is too tight) but should just fit comfortably. Be sure to mark the template with your name/address and phone number and be certain to mark which end is the front.
Mailing Your Order
To send an order by mail, just print out the order form below and send it to us with a check, credit card, or postal money order. (Sorry, we can no longer ship C.O.D.)DOWNLOAD THE ORDER FORM (PDF Format)
Our mailing address is:
Clearwater Hat Company
1007 Clearwater Road
Timbo, AR 72680
Our hats are crafted in the tradition of an earlier time when all production was by hand. The subtle differences in color, size, texture, and character express the unique identity of each hat. In other words, no two hats will be exactly the same. Unlike the large hat companies, we do not produce ten thousand hats of one size on identical aluminum blocks. Also, we do not carry a large inventory of finished hats. As we receive your order, we create your hat.
Our standard colors are Black, Coffee and Pecan.
Sweatbands and Liners
All hats are lined with a period hand-sewn sweatband. The Eighteenth Century hats will have a linen sweatband, and the Nineteenth and Twentieth Century hats will have a soft leather sweatband with a cotton/linen lining. Leather sweatbands are available instead of cotton linings for 18th century hats. Please indicate your preference when placing your order.