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Questions

Fit, Orders, Guarantee and Returns

  • How do I know if I am a long oval?

  • Where do I measure my head?

  • How long will it take to get the hat?

  • What happens if the hat does not fit or if I don't like it?

  • How do you ship?

  • Can you make hats not listed on your website?

  • If I wear a 7 3/8 western hat, will I wear a 7 3/8 Clearwater Hat?

Handling, Storage and Protecting Your Hat

  • How should I handle my hat?

  • How should I store my hat?

  • How should I protect my hat?

  • What should I do if my hat gets soaking wet?

Miscellaneous Questions

  • How do I know these are authentic hats?

  • Do you have a showroom?

  • What is fur felt?

  • What does 10X mean?