Questions?

Phone: Our phone number is (870) 615-0555.  Sometimes we are hard to reach so keep trying! Please call only between the hours of 9:00 A.M. - 5:00 P.M. central time, Monday through Friday. We strongly encourage our customers to make a template of their head shape.  We want to get the fit right the first time and a template is the best way to get the fit correct.  The best way to place an order is by US mail with an enclosed template.  We will send out an acknowledgement by postcard that your order has been received.   If there is a problem with your order we will get in touch with you.  If you have a question please call. Please read this entire section and the FAQ section of our website if you have questions before calling us as many questions have been anticipated and the answers provided.

TO ORDER

To get a good head measurement- Measure around your head just above the eyebrows and above the ears where you are comfortable with the sweatband. See the photo for an idea of how this is done. Here Bob is being measured, and as you can see he is 22 3/4 inches in circumference.

For a really good fit- We must insist that a head template be prepared for all orders.  This is especially important if you have a hard to fit head shape, a large size or just want to be sure about getting a good fit.  The added bonus of having a template is that if you order another hat, we already have your head shape on file. A good template helps us get the order right the first time something we both want.-DO NOT make the template out of a cardboard box with heavy cardboard.  We will not be able to accept it.  The template must be made out of a light cardboard such as a file folder so that it will fold easily.

How to prepare a template- the photo on the left shows a template in the process of being prepared. First, take a piece of cardboard such as a file folder and cut an oval somewhat smaller than your head.  Then continue to cut out the oval until the template fits where you are comfortable wearing your hat.  The template should not fit too tight (it should not dip front or back because it is too tight) but should just fit comfortably.  Be sure to mark the template with your name/address and phone number and be certain to mark which end is the front. The photo on the right shows how the template should fit when it is completed.

Phone: Our number is (870) 615-0555.This is our cell phone and sometimes we are in and out of coverage - so keep trying! Please call only during the hours of 9:00 A.M. and 5:00 P.M. central time, Monday -Friday. We may not be answering the phone at other times.    If there is a problem with your order we will get in touch with you.  Do not call the old number (870) 746-4324 as it is no longer a valid number.

Mail: To send an order by mail, just copy the order form on the next page and send it with a check, credit card, or postal money order. Sorry, we can no longer ship C.O.D.

Our mailing address is:

Clearwater Hat Company

1007 Clearwater Road

Newnata/Timbo, AR 72680

Our hats are crafted in the tradition of an earlier time when all production was by hand. The subtle differences in color, size, texture, and character express the unique identity of each hat. In other words, no two hats will be exactly the same. Unlike the large hat companies, we do not produce ten thousand hats of one size on identical aluminum blocks. Also, we do not carry a large inventory of finished hats. As we receive your order, we create your hat.

Colors: Our standard colors are Black, Coffee and Pecan. 

Sweatbands and liners: All hats are lined with a period hand-sewn sweatband. The Eighteenth Century hats will have a linen sweatband, and the Nineteenth and Twentieth Century hats will have a soft leather sweatband with a cotton/linen lining.

All original material copyright©2003 Clearwater Hat Company